We completely understand your reluctance in purchasing hair online. With so many other companies on the market, we are thankful that you are even considering ordering from our company. We pride ourselves on offering great hair accompanied by great customer service. In the event that you have any questions or concerns, we can be reached via email at email@example.com or by phone at 844-615-HAIR. Please review the website in its entirety, including the return/exchange policy. Once you have done this, please do not hesitate to ask us any additional questions! We're here to help!